Communication platform for a digital workplace
#comfortphoning #comfortworking

STARFACE is much more than an IP-based telephone system. You receive a universal and user-friendly communication platform for companies of all sizes and thus exactly the right solution for the creation of digital workplaces. With STARFACE, employees within your company, both in the office, on the go with their smartphone and also in the home office, have the same access to the familiar communication environment of your company.

Your advantages at a glance

Standardised system

Administrator is trained in 8 hours, no programming knowledge required.

VM, hardware, cloud

Available as VM, hardware “Made in Germany” or as cloud solution with identical feature set.

Telephones

Telephones from different manufacturers are deeply integrated.

Modular system

The unique STARFACE modular system allows customisation in the shortest possible time.

STARFACE App

For Windows, Mac, iOS and Android.

Web interface

Intuitive web-based interface.

STARFACE App for desktop and mobile

Bundling of communication channels

Depending on the situation and requirements, your employees communicate today via telephone and chat, video and audio conferences, e-mail and voice mail or even via fax.

STARFACE bundles this complex variety of communication channels into an app that is available on the desktop as well as on the smartphone as a communication centre. This makes it easier to keep a close eye on customer contacts, call lists, etc. and to process them in uniform quality.

STARFACE IP-Telefonanlagem Desktop App

Integration of ERP and CRM applications

STARFACE can be flexibly linked via interfaces with numerous ERP or CRM applications existing in the companies, thus enabling:

More efficient communication with clients
Access to customer databases during a phone call

This is iFMC

Integration of landline and mobile telephony: You transfer your landline number regardless of the device you use to make calls.

STARFACE supports Voice over IP or GSM, e.g. if network coverage requires it.

Your callers can reach you via your landline number on the mobile phone if you wish so. You can manage this quite simply by means of a time control.

On the go and yet at the office

With STARFACE, your employees can always be reached on their phone number while on the go, and communicate as efficiently as if they were at the office. This is possible thanks to STARFACE Mobile Apps for Android and iOS-based devices. As real extensions to the STARFACE telephone system, users can use them on their smartphones for inbound and outbound calls under the familiar office phone number, and also take their entire communication and collaboration environment with them out of the office:

Call lists
Directory
Chat history
Presence information
Convening conferences
Management of call forwarding
Management of iFMC settings

STARFACE NEON – video conference directly in STARFACE

STARFACE NEON Highlights

With STARFACE NEON, each STARFACE system has a simple and secure video conference solution that makes it easy for separated teams to collaborate with colleagues and customers from anywhere. Thanks to the seamless integration into the STARFACE App, employees can access a wide set of challenging UCC features in their videomeetings – from invitation of external participants to screen sharing and automatic DND activation during a video conference.

Start directly from the STARFACE App
No download, no registration, no personal data input
Chat, screen sharing, password protection, etc.
Secure data on German servers
GDPR compliant
TLS encryption

starface neon videomeeting

STARFACE DSL as the matching addition to STARFACE Connect

starface telefonanlagen dsl

That speaks in favour of STARFACE DSL

It completes the supply chain from the DSL connection via the STARFACE Connect SIP trunk to the telephone system.

STARFACE DSL scores with attractive and transparent prices compared to competitors plus a 30-day notice period without long minimum term.

Everything from a single source
Transparent prices, 30-day notice period
Available as 50Mbit/s, 100Mbit/s, 175Mbit/s or 250Mbit/s
Straightforward support

STARFACE module concept

The STARFACE telephone system grows with your requirements

This is possible thanks to the STARFACE module concept, which is unique in this form. The STARFACE Shop offers a variety of free and payable modules to extend the telephone system with specific functions.This guarantees maximum investment security and flexible expansion options throughout the entire life cycle.

The innovative module designer is also part of the STARFACE system. Through the STARFACE administration interface, this enables the development of additional modules with new functions at all times. The tool offers simple use of function and script components by drag and drop, which the administrator will get to grips with right away.

starface telefonanlagen module

STARFACE iQueue – integrated hotline solution

starface telefonanlagen iqueue

With iQueue, STARFACE offers a natively integrated contact centre solution. Medium-sized companies thus have the option of setting out-of-the-box own hotline environments with queue, skill- or priority-based call distribution (ACD), live monitoring, logging, reporting and music on hold.

When used in more demanding contact centre environments, the STARFACE platforms can be expanded at any time via favourable add-on modules on demand. In this way, incoming calls can be automatically accepted and pre-sorted using one- or morestage IVR modules.

Any questions? We look forward to hearing from you!

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